FAQs
There is no question too big or too small for your veterinary team. Below are some answers to your most common questions.
We Proudly Serve Pets of Norway, Maine, and Beyond
Below are some common FAQs that might help answer any questions or concerns. Please feel free to call us at (207) 743-6384 for any other concerns you might have about your pet.
How do I contact your office?
You can call us at (207) 743-6384 (Norway), or at (207) 693-3135 (Naples). You can also email us at office@norwayvet.com.
Do you have a fax machine?
We do! The number is (207) 744-0255.
What is your mailing address?
Our mailing address is Norway Veterinary Hospital, P.O. Box 273, Norway, ME 04268.
Where are you located?
Norway Veterinary Hospital – 10 Main Street, Norway, ME 04268
Naples Veterinary Hospital – 3 Lambs Mill Rd., Naples, ME 04055
Can I bring my pet in without an appointment?
We strongly suggest that you make an appointment for your pet. We try to accommodate walk-ins as best we can. Emergencies will be seen immediately. Otherwise, all pre-scheduled appointments will take precedence. Elective surgeries must be scheduled in advance.
What should I do in the event of an emergency?
Should an emergency occur, please call ahead with the nature of the emergency so that we can be prepared for your arrival. For after-hours, our answering machine provides the number for the Animal Emergency Clinic of Mid-Maine: (207) 777-1110. This clinic is located at 47 Strawberry Ave. Lewiston, ME 04240.
Do you bill?
We accept cash and checks, as well as VISA, MasterCard, Discover, and CareCredit, a company that offers veterinary financial payment plans. We also strongly recommend pet insurance. For more information, visit www.petinsurance.com.
Can I request a specific veterinarian?
Absolutely! We encourage you and your pet to form lasting bonds with our staff!
Do I need a referral from my regular veterinarian for special services?
For orthopedic surgeries and other cases where a previous veterinarian has been consulted, all pertinent records, radiographs, and laboratory results should be forwarded to our office before the appointment. For orthopedic cases, we have a special referral form that should also be filled out and sent to us ahead of time by your veterinarian.
I am on vacation and forgot my pet’s medication. Could I pick some up at your office even though you’re not my primary veterinarian?
We will be happy to fill your pet’s prescription once the prescribing veterinarian contacts us with their approval.
What is AAHA?
AAHA is an acronym for American Animal Hospital Association. Member hospitals must meet strict standards in 12 areas (including surgery, anesthesia, patient care, and laboratory), and are evaluated and inspected every three years. Membership is voluntary, so while a hospital can operate without accreditation, we strongly believe in the quality standards set forth and are proud to have been a member since 1976.